Tuesday, May 26, 2009

When you have to go to the end of the earth, okay India, for tech support

Just love this funny video on help desk frustration via a list of 10 funny technical videos on New Zealand's PC World.

The video is a bit long, violating a rule of online videos, but gets away with it because it gets funnier and funnier.

In the video, Late Night with Conan O'Brien writer Andy Blitz calls the NBC computer support number for a problem with pop-ups and ends up lugging his computer and monitor across the ocean for in-person help from the call centre staffer.

What does it mean to online marketers? A video like this could target your lousy service. Have you eavesdropped lately on a call or talked to your reps?

P.S. Please don't get mad about my reference to India and the end of the earth. I am Australian, and we get these jokes all the time. I like to share the love.


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